Tuyển Nhân viên chăm sóc khách hàng thu nhập $ 1,500-2,500 /tháng tại Hà Nội - Navigos Search

Responsibilities:
• Operations Management:
o Monitor and control monthly targets for the Operations department, with a strong focus on cost optimization.
o Oversee and enhance the performance of the customs declaration team to ensure operational excellence.
o Supervise the efficiency of trucking and delivery processes to maintain high-quality standards.
o Ensure the team meets daily operational deadlines, including system input, billing, reporting, etc.
o Build, improve, and standardize BU’s Standard Operating Procedures (SOPs) as needed.

• Sales & Commercial Support:
o Collaborate with Sales and Commercial teams to increase cargo volume, particularly through bidding processes.

• Customer Service & Relationship Management:
o Provide professional consultation to customers on customs regulations.
o Enhance customer-centricity within the team to deliver high-quality service.
o Minimize customer complaints through effective problem-solving and proactive communication.
o Ensure customers’ requirements are consistently met as per the established SOPs.

• Vendor & Supplier Management:
o Manage and build relationships with vendors and suppliers to ensure reliable service delivery.

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.

Hạn nộp hồ sơ: 13/04/2025

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