Chi Tiết Tin Tuyển Dụng IT Helpdesk Tại Gear Inc.
- Hà Nội: Hai Bà Trưng, Hà Nội
Mô Tả Công Việc IT Helpdesk Với Mức Lương Thỏa thuận
Working Location: Hai Ba Trung, Ha Noi
Job Summary:
The Junior IT Technician provides first-line technical support to employees, ensuring the smooth operation of IT systems and addressing issues related to hardware, software, and network connectivity. This role requires strong problem-solving skills, effective communication, and a customer-focused approach to support the dynamic needs of a BPO environment.
Responsibilities:
Responsibilities
1. End User Support
Respond to IT Requests: Act as the first point of contact for IT-related queries via email, phone, chat, or ticketing systems. Log, prioritize, and manage service requests and incidents in the ticketing system.
Respond to IT Requests:
Troubleshooting: Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and other peripherals. Assist with login problems, software errors, and connectivity issues.
Troubleshooting
Escalation: Escalate unresolved issues to higher support levels (Level 2 or 3) or specialized teams as needed.
Escalation
Với Mức Lương Thỏa thuận Thì Cần Những Yêu Cầu Công Việc Gì
Tại Gear Inc. Thì Được Hưởng Những Gì
Cách Thức Ứng Tuyển Tại Gear Inc.
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.
Hạn nộp hồ sơ: 09/05/2025
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