Tuyển Marketing Director thu nhập Thương lượng tại Hồ Chí Minh - Ho Chi Minh City Securities Corporation (HSC)

Job overview
We are looking for a Senior Customer Experience to join our growing products and services development and create a sustainable competitive advantage for HSC. The candidate will play a leadership role required to supervise and oversee the strategy, planning and execution of the organization’s overall customer experience goals. This includes liaising with other department heads to ensure having other teams contribute to provide customers a seamless experience across touchpoints.
The candidate oversees the delivery of a seamless customer experience across all stages and touchpoints in a customer journey and helps the company continually achieve greater customer satisfaction, increased efficiency, and profitability. The director CX plays a key role in outlining and achieving how customers perceive the company while driving higher customer satisfaction, NPS, customer retention, new business growth and profitable turnovers. As a member of the senior team, the Senior Customer Experience is expected to be a strategic business partner and contributor, understanding key business drivers, and building effective relationships throughout the organization.
Key responsibilities
- Lead the design and implementation of user experience on digital platforms/ tools
• Apply user-centered design solutions that meet business requirements
• Facilitate product vision by concepting, wireframes, visual design, and prototyping experiences for digital products

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.

Hạn nộp hồ sơ: 26/02/2025

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