Chi Tiết Tin Tuyển Dụng IT phần mềm Tại Payreto Services
- Hồ Chí Minh: 25A Nguyễn Bỉnh Khiêm, Phường Bến Nghé, Quận 1
Mô Tả Công Việc IT phần mềm Với Mức Lương Thỏa thuận
A Technical Support Associate/Representative – Payments Services Operations (PSOps) executes the work procedures in supporting the technical needs and providing solutions to Payreto’s clients and their customers. He/She works directly with clients in implementing their processes, or with the Technical Support Specialists – PSOps in carrying out Payreto processes in supporting various clients and their customers.
WHAT WILL YOU DO?
Respond to and resolve Level 1 technical questions from International clients and their customers via phone, e-mail, or chat. Level 1 Support involves the execution of standard or simple tasks, typically predefined. These may involve, but are not limited to, the following:
• System Integration
• API Support
• Merchant Onboarding
• User administration – adding, and removing users. resetting access.
• Reports – data extraction, reports generation (based on preset configurations)
• Manual transactions entry – refund, reversal, rebill, capture, and chargeback.
• Pre-defined system configurations
• Coordinate all inbound customer requests to other internal departments, technology partners, or 3rd party vendors.
• Document the case and the issues within the ticketing system used (or any internal documentation system).
• Ensures a high quality of service delivery as the face of Payreto to its clients and customers.
• Continually develop expertise for all Payreto applications, and partner technologies (e.g. PSP gateways) supported.
• System Integration
• API Integration and API Support
• Merchant onboarding
Other Tasks:
● Perform other official work as instructed by the immediate supervisor/manager.
● Recommend and proactively implement opportunities for increased departmental efficiency
● Extend work hours when needed.
Với Mức Lương Thỏa thuận Thì Cần Những Yêu Cầu Công Việc Gì
● Bachelor’s degree in Information Technology, Computer Science, Business Administration, Finance, or any equivalent degree. ● At least one (1) year of experience in back-office document processing operations related to applications for e wallets, loans, or insurance. ● Knowledge of programming languages is preferred but not required. ● OR at least two (2) years’ BPO inbound voice/email/chat experience in handling international accounts in customer service. ● Keen to details ● Above average written and verbal communication skills ● Must have average logical and verbal reasoning. ● Ability to provide correct decisions based on rules and policies. ● Process-oriented. ● Must be quality conscious. ● Highly analytical ● Good to Excellent in using MS Excel, Word, Google Sheets, etc... (VLOOKUP, Pivot, and advanced Excel formulas) Others: ● Must be amenable to night shift, shifting schedule, and work on weekends and/or holidays
Tại Payreto Services Thì Được Hưởng Những Gì
●Salary competative ●Have a chance to go oversea 1 month for training
Cách Thức Ứng Tuyển Tại Payreto Services
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.
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