Chi Tiết Tin Tuyển Dụng Chăm sóc khách hàng Tại CÔNG TY TNHH MISEN
- Hà Nội: Icon 4 Building, 243A Đường La Thành, Láng Thượng, Đống Đa, Quận Đống Đa
Mô Tả Công Việc Chăm sóc khách hàng Với Mức Lương 12 - 14 Triệu
We are seeking a Customer Service & Resolution Specialist who will be responsible for delivering exceptional customer support while effectively managing customer concerns and maintaining operational efficiency. The ideal candidate will help maintain high service standards and ensure positive customer experiences.
Key Responsibilities:
Handle customer inquiries and complaints across multiple channels professionally
Investigate, mediate and resolve cases through established procedures
Track and manage order/transaction status with relevant stakeholders
Maintain low dispute ratios and implement prevention strategies
Generate regular performance reports and analytics
Monitor service metrics and identify areas for improvement
Maintain accurate case documentation and communication records
Coordinate cross-functionally to ensure timely issue resolution
Provide insights for service quality enhancement
Với Mức Lương 12 - 14 Triệu Thì Cần Những Yêu Cầu Công Việc Gì
1+ years in customer service/dispute resolution
Bachelor's degree in Business, Communications or related field
Strong analytical and problem-solving abilities
Excellent English communication skills
Ability to handle multiple cases under pressure
Strong attention to detail and organization
Understanding of industry regulations and resolution processes
Proven track record of meeting performance metrics
Tại CÔNG TY TNHH MISEN Thì Được Hưởng Những Gì
Competitive salary package
Health insurance coverage
Professional development opportunities
Performance bonuses
Collaborative work environment
Collaborative and inclusive work culture
State-of-the-art tools and resources to support your work
Regular team-building activities and social events
Cách Thức Ứng Tuyển Tại CÔNG TY TNHH MISEN
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.
Hạn nộp hồ sơ: 31/12/2024
Nộp hồ sơ ứng tuyển tại job3s.online
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