Chi Tiết Tin Tuyển Dụng Chăm sóc khách hàng Tại Công ty TNHH BTASKEE
- Hồ Chí Minh: Toà nhà HQ
- 09 Trần Não, Quận 2
Mô Tả Công Việc Chăm sóc khách hàng Với Mức Lương Thỏa thuận
As the Customer Service Manager, your responsibilities will include:
● Enhancing the customer service experience to foster customer engagement and drive organic growth;
● Providing oversight to the customer service teams, ensuring their effective performance;
● Developing service procedures, policies, and standards to uphold quality;
● Maintaining accurate records and documenting customer service activities and discussions;
● Analyzing statistics and preparing accurate reports for performance evaluation;
● Training and managing Customer Service Assistants and Representatives, fostering their professional development;
● Setting customer satisfaction targets and collaborating with the team to consistently achieve them;
● Interacting with customers daily, addressing inquiries and guiding them towards relevant services;
● Designing customer loyalty programs to enhance revenue and improve client retention;
● Establishing customer service policies and procedures to streamline operations;
● Staying up-to-date with advancements in the customer service field to implement relevant improvements and strategies.
Với Mức Lương Thỏa thuận Thì Cần Những Yêu Cầu Công Việc Gì
● Experience: Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager;
● Experience in providing customer service support;
● Excellent knowledge of management methods and techniques;
● Working knowledge of customer service software, databases and tools;
● Awareness of industry’s latest technology trends and applications;
● Ability to think strategically and to lead;
● Strong client-facing and communication skills;
● Advanced troubleshooting and multi-tasking skills;
● Customer service orientation.
Tại Công ty TNHH BTASKEE Thì Được Hưởng Những Gì
● Package Salary: 13 months of salary;
● Performance reviews twice a year;
● Premium health care Package for all employee;
● Social, health & unemployment insurance ;
● Annual leave days: 12 days/year;
● Work from home: 3 days/ month;
● Company trip, team building;
● Advantage benefit: Receive 10 hours/month of in-house cleaning services through Btaskee, help you to prioritize relaxation and self-care.
Cách Thức Ứng Tuyển Tại Công ty TNHH BTASKEE
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.
Hạn nộp hồ sơ: 31/12/2024
Nộp hồ sơ ứng tuyển tại job3s.online
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