Tuyển Cloud Engineer thu nhập Thương lượng tại Hồ Chí Minh - Galaxy Digital Holdings Co., Ltd (GH)

This role plays a crucial part in the Operations team and is primarily responsible for day-to-day loyalty operations, specifically on partner relating services.
KEY RESPONSIBILITIES
• Onboard new partners and oversee the entire process until the partners go live.
• Set up campaigns and promotions for the SkyJoy program and its partners.
• Responsible for the system configuration of assigned partners or campaigns, including but not limited to: understanding business strategies, translating partner/business requirements into executable rules, coordinating with vendors, setting up sponsors, configuring offer rules in the loyalty system, conducting UAT testing, and monitoring post-live implementation to ensure accuracy.
• Handle daily and monthly reconciliation with partners, including generating reports and following up with partners until confirmation is completed.
• Assist partners with inquiries or issues and provide timely support.
• Manage escalations related to partners from Customer Service, internal teams, and other channels.
• Collaborate with vendors to resolve system issues or find alternative solutions to support business operations, partners, and members.
• Work closely with other departments (Commercial, Finance, Data, Product, etc.) to troubleshoot partner-related issues, propose solutions and preventive measures, and ensure an optimal experience for both partners and members while maintaining compliance with internal policies and procedures.

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.

Hạn nộp hồ sơ: 12/03/2025

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